Kiu9 Privacy Policy — Your Data Is Completely Safe With Us

Kiu9 (kiu9.bet) a trusted online Sports Betting and entertainment platform for users in Bangladesh. We believe your personal data belongs to you, and protecting it is our foremost responsibility.

This Privacy Policy applies to kiu9's website, mobile application, and all digital services. It takes effect as soon as you access our platform or open an account.

This policy clearly sets out what information we collect, why we collect it, how it is used, who it may be shared with, and what rights you have — all explained in plain language without complex legal jargon.

Kiu9 only collects information that is necessary to provide our services. We never ask for data we don't need. A detailed breakdown of the information we collect is provided below:

Kiu9 collects information through three main methods:

• Information you provide directly: You provide information directly when you fill out the registration form, submit KYC documents, contact support, or make a payment.
• Automatically Collected: Certain technical data is collected automatically while you use the platform — via cookies, log files, and web beacon technology.
• From Third Parties: Limited information may be received from payment providers (such as bKash, Nagad) or fraud prevention services — solely to protect your account.

Your information is used solely for the purposes listed below — and nothing else:

• Account Management: To create, verify, and manage your account.
• Service Delivery: To ensure betting, deposits, withdrawals, and all other platform services run smoothly.
• Identity Verification: To verify your identity and age during the KYC process.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer Support: To address your complaints and questions.
• Legal Obligations: To meet the legal requirements of regulatory authorities.
• Service Improvement: To analyze user experience and improve the platform.
• Relevant Communications: To send you important updates, bonuses, and promotional offers (you can opt out of this at any time).

kiu9 never sells your personal information. However, your data may be shared in the following limited circumstances:

• Payment Processors: Mobile banking partners such as bKash, Nagad, and Rocket — only the information necessary to complete transactions.
• Identity Verification Services: Licensed third parties for KYC processing — for verification purposes only.
• Law Enforcement: To regulatory authorities where required by court order or legal obligation.
• Fraud Prevention Services: To specialist providers for cybersecurity purposes.

All third parties operate under strict confidentiality agreements and may only use the data they receive for its specified purpose.

The kiu9 website uses cookies — small text files stored on your device that help improve your browsing experience.

• Essential Cookies: Used to maintain login sessions and ensure security — these cannot be disabled.
• Functional Cookies: To remember your preferences and settings — optional.
• Analytics Cookies: To understand which parts of the site get the most traffic — optional.

You can delete or block cookies at any time through your browser settings. However, disabling essential cookies may affect the functionality of certain services.

To protect your information, kiu9 employs industry-leading security technologies:

• 256-Bit SSL/TLS Encryption: All data transmissions are encrypted — making it impossible for any third party to intercept or read.
• Two-Factor Authentication (2FA): You can add an extra layer of security to your account.
• Firewall & Intrusion Detection: Unauthorized access is detected and blocked in real time.
• Regular Security Audits: An independent team of experts regularly audits the system to identify and address vulnerabilities.
• Data Backup: Your data is backed up across multiple secure servers.

Kiu9 does not retain data longer than necessary. Our general policy is as follows:

• Active Account Data: Retained for as long as your account remains active.
• Closed account data: May be retained for up to 5 years after account closure due to legal obligations.
• Financial Transaction Records: Up to 7 years as required by regulatory authorities.
• Support Communication Logs: Deleted 3 years after the issue is resolved.
• Cookies Data: Automatically deleted when your session ends or the browser is closed.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

As a kiu9 user, you have the following rights regarding your data:

Kiu9 strictly prohibits use by anyone under the age of 18. We do not knowingly collect personal information from minors.

If we become aware that any user is under 18, their account will be closed immediately and all collected data will be deleted within the legally required timeframe.

If you believe a minor is using our platform, please report it to support@kiu9.bet. We will take prompt action.

Kiu9 reserves the right to update this Privacy Policy as needed. When changes are made:

• You will be notified at your registered email address before any significant changes take effect.
• The "Last Updated" date at the top of this page will be revised accordingly.
• Certain changes may require your renewed consent.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend visiting this page regularly to stay informed about the latest privacy policy.

For any questions, requests, or concerns regarding our Privacy Policy, please get in touch with us:

• Email: support@kiu9.bet
• Support Hours: 7 days a week, 24 hours a day
• Response Time: Usually within 72 hours